Customer Testimonials

We purchased my 2024 Hyundai Palisade Calligraphy in July 2024. After a couple of months it developed a rattle in the back end. Max's service department was extremely understanding and helpful trying to locate and fix the issue. The first two attempts did not work so when we took it back in for the third time we were told that they would not give it back until it was fixed. They gave us a brand new 2025 Palisade as a loner and ended up having my car for 3 months. They called in engineers from Hyundai to see if they were able to ... Read More

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Google - Apr 23, 2025

We purchased my 2024 Hyundai Palisade Calligraphy in July 2024. After a couple of months it developed a rattle in the back end. Max's service department was extremely understanding and helpful trying to locate and fix the issue. The first two attempts did not work so when we took it back in for the third time we were told that they would not give it back until it was fixed. They gave us a brand new 2025 Palisade as a loner and ended up having my car for 3 months. They called in engineers from Hyundai to see if they were able to locate the issue. I was not thrilled that it took so long, but Joleane in the service department was so nice, and was constantly sending me updates so that I knew they were continuing to work on it. When I finally got it back, I was even refunded two months worth of payments that I had made to make up for not having my car. This was initiated by the service manager, Troy. Totally unexpected (especially since I was driving a brand new car for a loaner) but completely appreciated. I will most definitely buy another vehicle from them, for the service department alone. I absolutely love my Palisade!

Tim W is the most knowledgeable Ford sales person I have ever met!

I towed a vehicle in and was asked to go get it the next day. The person I delt with was Awesome!! He saw me pull up in my wrecker and brought the key out to me. Very friendly and helpful! This was the Best experience I've had with a Service Writer either dropping vehicles off or picking them up! I wish I could remember his name because I would Highly recommend that y'all give hime a raise to make sure he stays!!!

I can’t say enough bad things about my experience with Max Motors. I purchased a truck in July, was told I was being “given the best warranty they could offer.” Did not even make it home before the check engine light came on. It was after hours, so I reached out the following morning and was told it was a “soft code” and should be fine. The light stayed on, I gradually had more and more issues, had trouble nailing down the issue with multiple diesel mechanics over the last several months. Warranty denied covering anything on every occasion ... Read More

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Google - Mar 31, 2025

I can’t say enough bad things about my experience with Max Motors. I purchased a truck in July, was told I was being “given the best warranty they could offer.” Did not even make it home before the check engine light came on. It was after hours, so I reached out the following morning and was told it was a “soft code” and should be fine. The light stayed on, I gradually had more and more issues, had trouble nailing down the issue with multiple diesel mechanics over the last several months. Warranty denied covering anything on every occasion and was an absolute scam. I’ve dropped several thousand on this truck trying to fix issues, on top of the massive purchase price of the vehicle, and insane $6,285 warranty that was an absolute joke. This truck was purchased to PULL with, and is how I make a living. However I have not been able to pull and use it for its intended purpose. When I spoke with Brenda about the warranty, she was rude and not helpful. Otherwise I just get transferred from one voicemail to another and get the runaround. We are now back to the initial code that was thrown the day of purchase and have established the DPF system is shot and will be yet another SEVERAL THOUSAND out of pocket. If that even fixes all of the issues. They cleared the codes, sold me an outrageous warranty they knew would not cover the issues on the truck at the time of the sale, and absolutely robbed me. This has been the worst experience I’ve ever had. If I could give -5 stars, I would.

I wish I could give them negative stars. It started with what I thought was an easy sell. I found a car on their website. I wanted to look at it. I came in the salesman, told me the issues with it said he wouldn't recommend it to a friend or family member. I took that into account and I did not want to purchase that vehicle any longer. I gave him what I wanted in a vehicle.He found a few I test drove one I fell in love with it.We started the process. I was told ... Read More

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Google - Mar 28, 2025

I wish I could give them negative stars. It started with what I thought was an easy sell. I found a car on their website. I wanted to look at it. I came in the salesman, told me the issues with it said he wouldn't recommend it to a friend or family member. I took that into account and I did not want to purchase that vehicle any longer. I gave him what I wanted in a vehicle.He found a few I test drove one I fell in love with it.We started the process. I was told that they were going through an audit and could not give me the keys today, but they took my title for my trade in car? That was on a Friday. I gave them until Monday as they said it should be ready Monday or Tuesday. I called on Monday to check the status. They didn't have an update.I waited until tuesday afternoon.Still no update, so I called again still no update. I called Wednesday. The salesman was off. I called Thursday the finance man was off and still no update. I told them that I was having second thoughts I did not wish to do this anymore. They told me that they were waiting on the bank and the bank was the one dragging their feet. So we called the credit agency asked what was taking so long. We were told by the credit agency that the dealership was missing documents, and they were trying to speak with the dealership multiple times throughout the week and they were getting no answer. So we called the dealership back after that and told them what they were missing and they said that they would figure it out and we said that we no longer wanted the vehicle. I spoke with the salesman again who told me this was past his department and we should not be speaking. He said he let the finance guy know and that he would be getting back to us. Later the salesman called me back and asked if he could bring the vehicle today bring it to me, drop it off if that would make things right(1 wk later)I told him no I wanted my title back and my spouse was on his way to get my title. Now we're fighting to get it back as it was already signed over.. I've never had such a shady experience.

Worst place to buy car, i was scammed and robbed because i bought car and they sold me warranty by telling me i have lifetime warranty ,i didn’t even drove 20000 miles and had a transmission issue and when i went back to fix it with warranty i found out I didn’t have lifetime warranty on my car because sales person told me to get lifetime warranty and i paid money and trusted them sign all paper and now they don’t want to take responsibility. Worst experience of buying car . Don't buy car from , i spent 18k ... Read More

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Google - Mar 21, 2025

Worst place to buy car, i was scammed and robbed because i bought car and they sold me warranty by telling me i have lifetime warranty ,i didn’t even drove 20000 miles and had a transmission issue and when i went back to fix it with warranty i found out I didn’t have lifetime warranty on my car because sales person told me to get lifetime warranty and i paid money and trusted them sign all paper and now they don’t want to take responsibility. Worst experience of buying car . Don't buy car from , i spent 18k for car and its a waste now, my hard earned money is gone….

If I could give this dealership a lower rating I would. They have pushed us around, made us sign 3 different times on a vehicle to get a higher interest rate out of us. The vehicle has nothing but issues and when brought in numerous times, we get told it'll get sent to a Nissan dealership to be fixed... that never happened instead their same guys look at it and try to get more money out of us. NEVER go to this dealership!! If you are a young couple they will push you around because they think you're an ... Read More

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Google - Mar 19, 2025

If I could give this dealership a lower rating I would. They have pushed us around, made us sign 3 different times on a vehicle to get a higher interest rate out of us. The vehicle has nothing but issues and when brought in numerous times, we get told it'll get sent to a Nissan dealership to be fixed... that never happened instead their same guys look at it and try to get more money out of us. NEVER go to this dealership!! If you are a young couple they will push you around because they think you're an easy target to get loads of money from. I am now stuck in a vehicle for 6 years that has lost power steering TWICE and has caused my fiancé and I to almost get into an accident on NUMEROUS occasions and we get told it's not worth their money to figure out the issues.

The two heavyset older ladies down in the service area, were the rudest ladies I’ve ever encountered in my whole 34 years of living! One of them was so lazy she couldn’t even get up off the rolling chair to have a conversation with me😭 I feel bad who’s ever Grandma those ladies are because she has to be the meanest grandma and old lady I’ve ever came across. But the sales service guy named Shawn Was the most sweetest professional guy in the whole store he took charge and got down to business And I have ... Read More

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Google - Mar 8, 2025

The two heavyset older ladies down in the service area, were the rudest ladies I’ve ever encountered in my whole 34 years of living! One of them was so lazy she couldn’t even get up off the rolling chair to have a conversation with me😭 I feel bad who’s ever Grandma those ladies are because she has to be the meanest grandma and old lady I’ve ever came across. But the sales service guy named Shawn Was the most sweetest professional guy in the whole store he took charge and got down to business And I have tons of respect for him! Shawn deserves a raise just for dealing with those ladies. The old ladies kept trying to gaslight, so Shawn had to put them in place. Thanks Shawn! Sad thing is is my husband used to work at it when it was the old Dick Edwards dealership

Shawn Baer of Max Motors is the absolute best! Not only is he charming and hilarious, he worked out an incredible deal for us under less than perfect circumstances. We left confident and very happy with our purchase. Thank you Shawn and everyone at Max Motors for your help!

Best experience! I recently just purchased a Jeep Wrangler from here & Tim Whiting made it the best possible experience it could be! Referred this place to many and will continue too!

Very good experience with the fine folks at Max. We’re on our third Ford now and we have loved them all! Keep up the great work. No pressure salesman and a great selection make for a fantastic car buying journey! Your journey begins here!

Had all sales paperwork already done so when i showed up i just signed and drove off. I have tried reaching out to my salesman but they are never available and never return my calls. So service after the sale is garbage.

Friendly

I just got back from an appointment at Max Motors to replace my tires and do an alignment. Don Kuhnhoff walked me through the entire process and gave me regular updates as I was waiting inside. As a young woman I am always worried that I will get scammed or picked on when getting work done on my car, but Don made it a very nice experience. He is a shining example of how amazing customer service can truly make someone's day!

I 100% recommended Tristian as a salesperson. Didn’t rush me to find a car and worked around my schedule without a fuss. If I buy a car again I would definitely go back!

We worked with Rodney Ewing. Very nice young man. We went there to buy a Red Ford Explorer with all the bells and whistles, it had been sold the day before we arrived. Rodney worked with us and helped us find another vehicle with all the same bells and whistles we were looking for and more! He gave us a hell of a deal on our trade in. Great vehicle buying experience. He has called 2 weeks after we bought the car to make sure we were still satisfied with our purchase! I would highly recommend Rodney!

So far, the best car dealership we've been to. People here are not only friendly in a customer service way, but they really want to help you get the best deal. Kudos to Tyson, Dillon, and Trevor for their amazing service.

Ty Jones was great!! He was so polite and curteous!! I would go back to this dealership again just to deal with Ty!! He took his time to explain every feature of the car and every aspect of our loan to make sure we understood everything completely. Thanks for making this such a pleasurable experience Ty!! I will recommend you to anyone looking to buy a new/used car!!

Standard dealership rigmarole, guy just closes my file because I don't instantly take his initial non-competitive offer. I was going to ask about a different trim/package. Total waste of a credit inquiry. Teslas are looking better and better each day if you don't have to deal with the middle man dealerships.

Horrible service department. Made an appointment to get 2 tires replaced on my F550 service truck, after talking to a few people/ places who have similar trucks and get their tires done here. I called and verified that they could do this job. They immediately pulled my truck into the bay. About an hour of waiting later, they come tell me that "they don't have a lift that can lift my truck in order to remove the wheels, it's too big. We could get the front wheels off, but not the back ones" I said "well, ... Read More

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Google - Aug 22, 2024

Horrible service department. Made an appointment to get 2 tires replaced on my F550 service truck, after talking to a few people/ places who have similar trucks and get their tires done here. I called and verified that they could do this job. They immediately pulled my truck into the bay. About an hour of waiting later, they come tell me that "they don't have a lift that can lift my truck in order to remove the wheels, it's too big. We could get the front wheels off, but not the back ones" I said "well, thats fine because thats what I'm here for, just do the fronts". "No, we don't have a lift that can lift it." Mind you, I was referred to this dealer by another dealer who sends all of their F550s to Max Ford because they are specifically equipped to work on these trucks. The service lot at Max had several trucks bigger and heavier than mine. I said "you don't have a jack? It can be lifted with a standard floor jack." "No, we don't have a jack that can lift it. Also, your tires have balancing beads in them, we don't want to clean those up." I informed him that they do not have beads in them. "Sorry we can't lift it up anyway." Finally I said "Fine, I will get a jack and tools out of the truck and remove the wheels FOR YOU, and roll them in for you to do right now, I have everything with me." He goes and checks, "No, we can't do it." I was nothing short of friendly and polite. I know for a fact this was well within their capabilities, and they blew it off and made me wait for an hour for no reason. Once I mentioned that I was referred by another dealer who sends them trucks to do he shut down and just tried to get me out the door. My only guess is that they knew it was for my business that does on-site fleet repair and didn't want to 'help the competition'. Don't waste your time!

they are great with communication and messaging ALL THE TIME like non-stop. i had made an appointment with hayden ford at 10:30 to look at a chevy malibu, told him i had no other cars i was planning on looking at, he told me they would hold it for me if i were to make an appointment, so i did. AS SOON as i showed up there was a family getting into that car leaving with it EXACTLY AT 10:30! i walk in, hayden was not there that day, so they had me work with shaun? i think. he was super nice ... Read More

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Google - Jul 25, 2024

they are great with communication and messaging ALL THE TIME like non-stop. i had made an appointment with hayden ford at 10:30 to look at a chevy malibu, told him i had no other cars i was planning on looking at, he told me they would hold it for me if i were to make an appointment, so i did. AS SOON as i showed up there was a family getting into that car leaving with it EXACTLY AT 10:30! i walk in, hayden was not there that day, so they had me work with shaun? i think. he was super nice very respectful but still had nothing for me. all i need to say is if you want a specific car and they tell you to book an appointment dont waste your time.

Not happy with service… I had recently purchased a 2011 jeep wrangler from them. I have had this vehicle for no more than 3 months and have had constant problem after problem having it looked at and repaired, every time I had gotten it back its needed to be sent back in for repairs. I had purchased the most covered extended warranty I could possibly have and apparently the contract is vague and doesn’t cover much at all what I thought it did the contract was $3,000 I purchased a lemon from this dealer This dealer has had the worst communication I ... Read More

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Google - Jul 21, 2024

Not happy with service… I had recently purchased a 2011 jeep wrangler from them. I have had this vehicle for no more than 3 months and have had constant problem after problem having it looked at and repaired, every time I had gotten it back its needed to be sent back in for repairs. I had purchased the most covered extended warranty I could possibly have and apparently the contract is vague and doesn’t cover much at all what I thought it did the contract was $3,000 I purchased a lemon from this dealer This dealer has had the worst communication I have ever seen. It is almost impossible to speak with a manager, I never get calls back after leaving a message. I had a battery issue in the jeep, so I installed a new battery I got from auto zone, didn’t fix the issue, sent in the jeep for service and they ended up replacing the new battery I had put in, apparently the one from autozone was bad aswell. Well I asked for that battery back and have not received it after months. This is so unprofessional.

I was talking to the dealership looking for a car. I settled on a car and went to the credit union, and I got approved for the loan. After I actually had the money, they never would call me back so I couldn't buy the car. They are very unprofessional.

I scheduled two recall repairs on my vehicle one month in advance. I took off work and drove 1.5 hours to the service center. After waiting 1.5 hours in the shop lobby, I was told my vehicle was complete. Upon returning to the service desk to get my keys, I was told one recall was not completed because the part had to be ordered. I asked why it wasn't ordered in advance, since I scheduled so far ahead of time. I was told multiple times it was because the part was VIN specific. I'm disappointed I wasn't called prior ... Read More

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Google - Jul 6, 2024

I scheduled two recall repairs on my vehicle one month in advance. I took off work and drove 1.5 hours to the service center. After waiting 1.5 hours in the shop lobby, I was told my vehicle was complete. Upon returning to the service desk to get my keys, I was told one recall was not completed because the part had to be ordered. I asked why it wasn't ordered in advance, since I scheduled so far ahead of time. I was told multiple times it was because the part was VIN specific. I'm disappointed I wasn't called prior to my appointment to obtain my VIN so my recall repair could be completed as scheduled. Now I will have to take off work and spend another 4.5 hrs round trip to get it fixed once the part comes in. I am very disappointed.

Did a good job. Thanx

Worked with Hayden Ford for a specific vehicle that the team was able to find in the exact color I wanted and they gave me more than I asked for my trade. The best part was that they did not push extras onto the sale like other dealerships I have worked with in the past. I said "no" once to extras and they moved on immediately. It was very refreshing. A+ experience all around!

I have been a customer of Max Motors for 3 years. At one point, the Hyundai service center was under construction, and the customer service during the interim was unfortunately not the most pleasant. When the new service center opened, it was exceptionally clean, easy to access, and the best part -- the customer service was awesome! Joleane Donaldson has taken care of me several times and she is exceptional! Communication with Joleane is always prompt and thorough. If I need anything, she is on it immediately. One time, my car was being repaired under warranty and I was in a ... Read More

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Google - May 30, 2024

I have been a customer of Max Motors for 3 years. At one point, the Hyundai service center was under construction, and the customer service during the interim was unfortunately not the most pleasant. When the new service center opened, it was exceptionally clean, easy to access, and the best part -- the customer service was awesome! Joleane Donaldson has taken care of me several times and she is exceptional! Communication with Joleane is always prompt and thorough. If I need anything, she is on it immediately. One time, my car was being repaired under warranty and I was in a loaner. She went above and beyond to provide convenience for me AND even called me that evening to make sure I was doing okay with the loaner. I've never had someone call and check on me like that. Unparalleled. Thank you, Joleane!

Went in because of several codes popping in my truck, charged me $400 for a “ corroded wire” within a week the same codes appeared and locked my steering wheel. Took it back to them and they tried to charge me $950 for wheel hub and sensor. Told them what about the wire that apparently was the problem of this all and couldn’t give me a clear answer, or work to figure it out. They are a bunch of money hungry people that will not do the job and will overcharge anybody they see fit. Will never go back to them or ... Read More

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Google - May 27, 2024

Went in because of several codes popping in my truck, charged me $400 for a “ corroded wire” within a week the same codes appeared and locked my steering wheel. Took it back to them and they tried to charge me $950 for wheel hub and sensor. Told them what about the wire that apparently was the problem of this all and couldn’t give me a clear answer, or work to figure it out. They are a bunch of money hungry people that will not do the job and will overcharge anybody they see fit. Will never go back to them or recommend anybody to max in mhk.

My husband and son were on the lot today to look at a specific vehicle. The new sales person was sent to help them. He asked what vehicle they were looking for. They told him and he then said he would have to ask his manager about the vehicle. While inside at the desk they were asked about a monthly budget and gave their response. My husband and son were both using canes to get around. While waiting for their sales person to come back another person came in and asked about the same vehicle. A different salesman asked the ... Read More

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Google - May 25, 2024

My husband and son were on the lot today to look at a specific vehicle. The new sales person was sent to help them. He asked what vehicle they were looking for. They told him and he then said he would have to ask his manager about the vehicle. While inside at the desk they were asked about a monthly budget and gave their response. My husband and son were both using canes to get around. While waiting for their sales person to come back another person came in and asked about the same vehicle. A different salesman asked the manager if he could show it and the manager said go ahead. My husband and son were never shown the vehicle they went to see and had it shown to the new person. The manager then sent their salesman to find a new vehicle without asking them. They left after asking the manager if they were being shown the vehicle they showed up to see. They left with feeling that due to them having a disability the manager decided that they were unable to afford the vehicle. Oh well Max Motors loss as they got a vehicle from Briggs that was 2 years newer and cheaper. I wouldn't recommend max motors if you are disabled or use a cane for mobility.

Worked with TY and was not on the ball. I asked for a Manager to call me twice with nothing back. I stared working with Shawn and then they told me the car sold. I was asking to get a invoice so i could see the numbers and when they did send one it had a lot of extra stuff added. When i questioned it they told me the car was sold. I would look for someone else to work with.

Salesman was rude and made the comment "if my boss decides to hand out cars for free, he'd call". Luckily there are plenty of other dealerships in the surrounding area who aren't so disrespectful.

I had an appointment scheduled for front brakesreplacement. Joleane worked me in a few days early so that I could go out state for a funeral. I appreciate the service department at Max. Always friendly, professional, and knowledgeable, and work to accommodate customers whenever possible.

My wife and I were looking for a specific vehicle at a specific price range. I called and spoke with Cam Clement. He listened to everything we asked, found the perfect match, walked us through the process, and was extremely personable. We got a great deal and thoroughly enjoyed the experience. Everyone there was incredibly professional and respectful of our concerns and needs. We highly recommend this dealership. Ask for Cam. He will treat you well.

I bought a car from Max motors on February 20th. it’s now April 10 and I still don’t have my title. They have been unhelpful and the lady I talked to was just plain rude. They say they’re waiting on the title from the state of Kansas. But I know they’ve just been using my money for their personal gain and not paying off the loan from the bank. I bought the car in full and they’re telling me that it took two months to get the title from the bank due to trade-in. They say ... Read More

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Google - Apr 10, 2024

I bought a car from Max motors on February 20th. it’s now April 10 and I still don’t have my title. They have been unhelpful and the lady I talked to was just plain rude. They say they’re waiting on the title from the state of Kansas. But I know they’ve just been using my money for their personal gain and not paying off the loan from the bank. I bought the car in full and they’re telling me that it took two months to get the title from the bank due to trade-in. They say that’s why I have a 60 day tag, but The 60 day tag is supposed to be for my convenience not theirs. Very unhelpful and I hope they pay for my expired temp tag ticket…

Ok. The service department is great. With that being said....since I have had several issues w my vehicle..Hyundai side. I tried to trade it in. I guess I expected too much. I've called several times in the last few weeks for a salesperson to get back w me. What a joke. No one has. Unless u consider a automated text contact. It's very impersonal. 1 effort was made a couple of months back. But because of the 100 questions this person asked and wasnt given time to answer...left me feeling a bit lost in the conversation. Needless ... Read More

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Google - Mar 19, 2024

Ok. The service department is great. With that being said....since I have had several issues w my vehicle..Hyundai side. I tried to trade it in. I guess I expected too much. I've called several times in the last few weeks for a salesperson to get back w me. What a joke. No one has. Unless u consider a automated text contact. It's very impersonal. 1 effort was made a couple of months back. But because of the 100 questions this person asked and wasnt given time to answer...left me feeling a bit lost in the conversation. Needless to say..I've have a few more things go wrong. I hadn't even bothered with them. Again. A local car dealership...let me down. It's truly sad. The old saying comes to mind....if your affiliated w the military..shop elsewhere...and yes when you don't get answers from persons working there or there service department cannot recreate the issue.. then nothing happens.

Cons: I visited to view several vehicles listed on their website. Despite receiving assistance, I was informed that none of them were actually available and that their website wasn't regularly updated. After much effort, we found a vehicle we liked, but were surprised by a $1800 charge for mandatory dealer features added to the vehicle. Sadly we weren’t able to close on the vehicle we liked as they would not remove these features that we found unnecessary. Pros: Hayden was very helpful and honest about the condition of their used vehicles.

Recently purchased a vehicle from Max Motors and the experience was great and easy! Mark and Paul were very helpful and knowledgeable. Would definitely recommend Max motors if you’re searching for your next vehicle!

Have an appointment and still waited 2 hours for an oil change.

Sales guy was very insulting offered me $5000 for a 2019 Ford Fusion Hybrid Titanium for a trade in. Trade in value is $10,230. Outright sale price is $16,000. No thanks won't be going there & steering away any family & friends buying g from them.

I went to look at a Chevy Colorado. They told me the check engine light came on and they were going to get it checked out. Called me 2 days later said it was just a “fluke” and nothing was wrong. I believed them. Ended up buying the truck. 5 days later the check engine light came back on. It’s now been back in their shop for over a month and i still don’t know what all they’re doing. Anytime I call I get the run around and never can get a straight answer. I truly feel I was ... Read More

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Google - Mar 1, 2024

I went to look at a Chevy Colorado. They told me the check engine light came on and they were going to get it checked out. Called me 2 days later said it was just a “fluke” and nothing was wrong. I believed them. Ended up buying the truck. 5 days later the check engine light came back on. It’s now been back in their shop for over a month and i still don’t know what all they’re doing. Anytime I call I get the run around and never can get a straight answer. I truly feel I was misled and that the original check engine light wasn’t a “fluke” that they just cleared the codes to get me to buy it. And now won’t tell me what is wrong. I understand that I was buying a used truck. But still think something was wrong before I bought it. Their communication wasn’t the best through the whole situation it could be a lot better. After my truck being in the shop for over 2 months. They allowed me to trade that truck back and get something different. They were very patient with me and helped make a bad situation good. They were able to find me a good truck to replace the one I had originally bought. I really appreciate them working with me and making it right!

Horrible car service. Paid $279 for taillights and headlight on Saturday. Got pulled over Wednesday, taillights still out. They fixed it Friday for $120, blaming a missed blown fuse. Confused about extra charge, mechanic poorly explained. The receptionist down talked the mechanic. Left upset, feeling taken advantage of as a college student. Manager refunded after noticing. Taillights out AGAIN Monday. Demanded manager fix it. This time blamed a cable. Overall, a distasteful waste of time.

Absolutely horrible place to buy any type of New or Used automobile, the downright worst in the entire State of Kansas! I have waited since Dec 2023 for “Max Motors of Manhattan” which included low life (Tristin Moore and Kyle Wiggins) typical used car sales people to lower the price on a 2020 Corvette, that was absurdly priced by more than the original MSRP in 2020 of $95,000. The greedy owner of “Max Motors of Manhattan”, whom owned the 2020 Corvette, had it listed for $99,000 as it had close to 4000 miles on it, and it was four years old. It was a used 2020 Corvette. I ... Read More

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Google - Feb 11, 2024

Absolutely horrible place to buy any type of New or Used automobile, the downright worst in the entire State of Kansas! I have waited since Dec 2023 for “Max Motors of Manhattan” which included low life (Tristin Moore and Kyle Wiggins) typical used car sales people to lower the price on a 2020 Corvette, that was absurdly priced by more than the original MSRP in 2020 of $95,000. The greedy owner of “Max Motors of Manhattan”, whom owned the 2020 Corvette, had it listed for $99,000 as it had close to 4000 miles on it, and it was four years old. It was a used 2020 Corvette. I had 10-15 emails and several phone calls to “Max Motors of Manhattan” over the past three months and they both knew (Tristin Moore and Kyle Wiggins) that I wanted the Corvette. Yesterday morning, I got an email from Tristin letting me know that the Corvette’s price was lowered and I immediately emailed him back and told him “Consider it sold as I will buy it”. It was still priced a bit high, but I was willing to pay it. Well, all day I was waiting to hear back from him and nothing. I decided to call him and he said he was working on MY sale for the car and he would be in touch with me asap. I never heard back from him. Just today, another sales person told me by email, “that the 2020 Corvette was just sold and she was very sorry that they did this behind my back”. She also said, “that this was very unprofessional of the sales persons (Tristin Moore and Kyle Wiggins) and “Max Motors of Manhattan” to do this to me after all the effort I had put in to buy the car”. I would say that “Max Motors of Manhattan” will give you the same service that you would get at a Jack in the Box. Perhaps, Jack in the Box would be a bit better. “Max Motors of Manhattan” and their sales people are unscrupulous greedy, and we all know, “what goes around comes around”. I do hope that this honest review will seriously cost “Max Motors of Manhattan” and all the other locations, significantly lowered sales in the future for years to come. This is the worst case of GROSS unprofessionalism that I have experienced in my (45) years of buying new and used automobiles. As of writing this review, no one from "Max Motors of Manhattan" has bothered to call me back to apologize, with the exception of the woman in an email, with whom I’m sure that both low life sales guys (Tristin Moore and Kyle Wiggins) that were not man enough to call me, so they had her do it by email. It is car dealerships like “Max Motors of Manhattan” that give a very bad name to the retail Auto Industry that have a truthful business, and really do care about their clientele, and do an honest way of business every day. BEWARE that “Max Motors of Manhattan” have locations in Richmond, Lee’s Summit, Belton, Harrisonville, Butler, Clinton and Nevada, KS. I would stay away from all of these locations, as well. So, if you want a “New and Used Auto Dealership” that are unprofessional and completely dishonest in dealing with their clientele, then I would say that “Max Motors of Manhattan” is the place for you!

I had a terrible experience with a dealership in Lawrence ks and they basically told me my trade in worth anything and I wasn’t going to be able to get a new car. I contacted Henry as I had purchased from him before and, by that afternoon, they had me in a brand new 2024 Hyundai Palisade Calligraphy! I worked with Henry, Shaun, and Tim and they were all amazing! They truly went above and beyond for me!

Shawn Baer is a fantastic salesman and great to work with, made the process very easy and expedited - absolutely would recommend. However, Trevor in finance gave a less than desirable experience. I declined financing thru Max and Trevor complained to me about “not making any money on this sale” and he needed to “check” to see if he could still sell the vehicle… He then tried to convince me that interest rates were going to be dropping and to finance thru Max and refinance later. Don’t let Trevor’s hustle to earn a few bucks impact what can ... Read More

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Google - Jan 23, 2024

Shawn Baer is a fantastic salesman and great to work with, made the process very easy and expedited - absolutely would recommend. However, Trevor in finance gave a less than desirable experience. I declined financing thru Max and Trevor complained to me about “not making any money on this sale” and he needed to “check” to see if he could still sell the vehicle… He then tried to convince me that interest rates were going to be dropping and to finance thru Max and refinance later. Don’t let Trevor’s hustle to earn a few bucks impact what can be a big life decision for some.

We recently purchased a car from Max Motor Manhattan and the experience was exceptional from start to finish. The team, from the salesman (Harry Bacon) to the financing department, went above and beyond to provide us with a fantastic deal. We drove three hours to reach them, and it was absolutely worth it. No regrets whatsoever. I highly recommend Max Motor Manhattan to anyone in search of not just a car, but an outstanding buying experience. Kudos to the team for their dedication and excellent service!”

The experience with Henry Bacon was by far the best out of every car I've gotten in my life, straight forward down to earth sales man please check him. If you are looking for a new vehicle book your appointment directly to see him!!! Thank you Henry Bacon you have met my needs in own a brand new vehicle.

Just another dealership that will rob you of everything that you have if they could. If you're a soldier, avoid this place. They will make an attempt to get you alone and lock you down with a "contract" or "warranty" that you do not need and lie their way to thousands of your dollars. Despicable.

Came in looking for a car that was on their website, only to find it was at another location. So after the almost hour drive, we were understandably irritated. We should have called to verify, but we didn't. 100% our fault there. So Tristan and Tim got to work seeing if they could find us something else. We had some pretty specific needs, which wasn't easy for them. They ended up getting us into a new car that exceeded our needs, for not much more than we asked for. It was absolutely painless and was fast too. Best car ... Read More

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Google - Dec 10, 2023

Came in looking for a car that was on their website, only to find it was at another location. So after the almost hour drive, we were understandably irritated. We should have called to verify, but we didn't. 100% our fault there. So Tristan and Tim got to work seeing if they could find us something else. We had some pretty specific needs, which wasn't easy for them. They ended up getting us into a new car that exceeded our needs, for not much more than we asked for. It was absolutely painless and was fast too. Best car lot experience I've had, ever. Might be a little bit of a drive, but definitely will give them another chance to sell me a car in the future.

Not happy with lack of communication. The business is completely unorganized. Since day one of buying our Kia it has been nothing short of a hassle. They kept losing our paperwork to send over to the lending company and I on multiple occasions had to leave my post to bring them paperwork I had already gave them. Once that was finally settled the dealer tags on our vehicle expired, we did not get the title to our vehicle until 4 months later and they refused to give us new tags to be legal. Instead the lady on the phone literally told ... Read More

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Google - Nov 25, 2023

Not happy with lack of communication. The business is completely unorganized. Since day one of buying our Kia it has been nothing short of a hassle. They kept losing our paperwork to send over to the lending company and I on multiple occasions had to leave my post to bring them paperwork I had already gave them. Once that was finally settled the dealer tags on our vehicle expired, we did not get the title to our vehicle until 4 months later and they refused to give us new tags to be legal. Instead the lady on the phone literally told me "oh well people drive with expired tags all the time". Then our vehicle broke down while my wife was driving back from her friends house for Thanksgiving. We have full coverage and the service plan thats supposed to cover our tow and a rental. However when my wife called to see what we had to do to solve the issue they gave her the run around and no one provided any straight answer. It took me calling from overseas, deployed, to finally get ahold of someone to solve the issue which i find very disrespectful. This dealership has a major issue with communication and organization. Like a typical dealership they took advantage of the fact we were desprit for a vehicle. I highly recommend that you do not use this dealership and go elsewhere for good service.

I had the best experience with Max Motors! They went above and beyond to help me get my new truck! The experience was great! They were able to get me better payment and personally delivered my truck to my house in Galena Kansas. Thanks Tim and Peyton! I really appreciate everything! See you guys again for my next purchase!

Speedy service

So thankful for the incredible service I got at Max motors in their service department and from the sales I've never felt as happy as I do with the 2023 elantra I got ! Thank you Hayden!

I took my Hyundai in for a recall issue. Jolene in the service department took great care of me and my car. She found two other recalls and had them handled in the time frame already agreed upon. The whole department was really nice.

Everyone in service was very friendly and helpful. Troy Woodsra is a great service manager. Always acknowledges his customers. The service advisor was excellent. Not sure his name, but I can identify his as a bald man. Wish I could remember his name. Rodney the courtesy driver got me home and is very good at his job. He definitely deserves 5 stars.

We purchased a 2022 Fotd Bronco Sport. Rodney was oursalesman and it was a great experience. I will go back to him next time.

This is my second experience buying a car through Max Motors, and I’ll never go to another dealership! John helped me out each time and was a pleasure to work with. He made the process easy, was very personable, and answered any questions I had with ease. Dillion was an amazing help getting everything started for me before even arriving at the dealership, which made the process quick! I would highly recommend these guys each time and love my new vehicle!

Skylar was so courteous and friendly while helping service my car. I will definitely be back for all my future needs. Very knowledgeable and easy to understand, even for someone with hardly any car knowledge.

Excellent experience at Max Motors Manhattan. The Sales Professional Shawn Baer did an excellent job of listening and showing us vehicles which would meet our needs. It was a seamless experience to purchase the exact vehicle we wanted. Other staff were courteous also with superior customer service. Yes we would recommend Max Motors.

You left us with an empty tank when we bought a brand new car (20 miles to E) and told us to make up for that fact you would give us our first oil change for free. Well we came in for an oil change and we were charged for it. Not only did you cheap out on giving us a full tank of gas, you lied to us. Pretty terrible way to treat your customers.

My salesman Hayden treated me well. They properly detailed the (used) car and it looked great on the inside. Can’t complain about this spot.

Great service! Service technicians and service writers are very concerned about any issues, then fixing it correctly. Very knowledgeable and friendly staff.

This is we're I brought my truck.

Shawn Baer did a great job. Awesome service after the sale. Love the truck!

5 star

Fantastic! This is a huge shout out to Peyton one of the salesmen there! This guy is genuine and just wants to make sure you a taken care of through you whole process! I came in on Saturday before work todo some test driving, I found the truck I wanted.I told him I’ll be back on Monday, he went ahead and put the truck away for no one else could see it/have it. He texted me on Monday morning just to check in and let me know he’s already filling up the truck with a full ... Read More

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Google - Nov 29, 2022

Fantastic! This is a huge shout out to Peyton one of the salesmen there! This guy is genuine and just wants to make sure you a taken care of through you whole process! I came in on Saturday before work todo some test driving, I found the truck I wanted.I told him I’ll be back on Monday, he went ahead and put the truck away for no one else could see it/have it. He texted me on Monday morning just to check in and let me know he’s already filling up the truck with a full tank of gas. I highly recommend you go to him for anything you need! Not one time he was ever pushy! Now for the finance manager, Trevor! Another top notch guy! Trevor made the truck buying experience make sense! I’ve purchased a few cars in my life time so far and he was the first to really explain the whole process. Some guys just tell you to sign here and here and here not Trevor dude just wants to help you out financially! 10/10 highly would recommend buying a truck or car from Max Motors!

Literally! The best auto place!! Story time! We started our day in Topeka searching for a vehicle for HOURS at only top Auto places!! We kept getting the run around from things like, o, that car isn’t here even though they said it was the day before, to, o, that one has a blown transmission, but still want 20,000 for it! I was just about in tears from exhaustion…. Then, on our way home, I had seen an ad for Max Motors and gave them a ring! The things went well right off the bat! They asked what we were ... Read More

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Google - Nov 27, 2022

Literally! The best auto place!! Story time! We started our day in Topeka searching for a vehicle for HOURS at only top Auto places!! We kept getting the run around from things like, o, that car isn’t here even though they said it was the day before, to, o, that one has a blown transmission, but still want 20,000 for it! I was just about in tears from exhaustion…. Then, on our way home, I had seen an ad for Max Motors and gave them a ring! The things went well right off the bat! They asked what we were looking, told me what they had and what just came in for trade! They didn’t try to sell me something I didn’t want. They were not pushy! They ACTUALLY EDUCATED me on want brands own what brands. I could go on and on! Very clean and safe environment! They never once pushed us on warranties that we didn’t want! At the end, we bought a Honda Odyssey at amazing miles, and they really did work with us! If I could care of this a 10 star, I would! we will literally only be buying from them from now on!

My key phob needed a new battery after being almost 6 yrs. old. $15.00. Pleasantly surprised.

I had an amazing experience getting my car here. It was the easiest process I have ever been through buying a car, they transported to my town at another location and I only went in for financing. I live 2.5 hours away from this location and got amazing service to purchase this vehicle without driving there. Thank you so much to Max Motors and Peyton for making my experience so amazing!!

Dont come here. Im a broke college kid, but they still charged me $140 for a diagnosis. Told me my exhaust system was fried and it would cost $4k to fix, and then processed to look at me with a straight face while I tried to turn on the car and the battery was dead. Ended up being about to get my entire exhaust system replaced at rose muffler for $1200. Go there

Worked with them on my 2019 Hyundai Veloster 2.0 with services on my coils and spark plugs, each time they took care of the issue and did not fight over warranty at all, they even went ahead and did an oil change for me since it was about time and covered it under warranty which is amazing. They also got me a good deal on trading in the car i said above for a 2020 Hyundai Veloster N and worked with me the entire way to get me the best deal and payments, the salesmen are not pushy whatsoever and will not pressure ... Read More

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Google - Oct 29, 2022

Worked with them on my 2019 Hyundai Veloster 2.0 with services on my coils and spark plugs, each time they took care of the issue and did not fight over warranty at all, they even went ahead and did an oil change for me since it was about time and covered it under warranty which is amazing. They also got me a good deal on trading in the car i said above for a 2020 Hyundai Veloster N and worked with me the entire way to get me the best deal and payments, the salesmen are not pushy whatsoever and will not pressure you into buying a car that you do not want. Amazing staff, amazing people, would work with them again in the future. Side note, servicing your car will take some time but these people do amazing work so give them their time and space, be patient, and know your car is in good hands, don’t listen to the people in the reviews saying “it takes hours..”.

I’m sure sales team is nice, but service department could use some improvement. Had a common issue diagnosed on my 2004 F-150. Called back and scheduled an appointment to have the complaint addressed, but the day before my appointment I received a rather rude phone call from service advisor Rob Billinger asking why I was having my remanufactured engine repaired there and notifying me he did not have parts to complete my appointment. Over a week later and he still hadn’t ordered the parts. I took my vehicle elsewhere.

I don't begrudge a dealership from trying to make money, but I do when they aren't honest about how they are doing it. Was told by an internet rep that Max Hyundai was only charging MSRP for the 2023 Hyundai Palisade. As I begin the process of moving forward, they then tell me that I am required to purchase the ProPack paint sealant and the Lo-jack security system. Also if I'm financing I have to use HMFC versus obtaining my own financing. I backed out right there. Many dealers are charging over MSRP for vehicles right now...I ... Read More

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Google - Oct 6, 2022

I don't begrudge a dealership from trying to make money, but I do when they aren't honest about how they are doing it. Was told by an internet rep that Max Hyundai was only charging MSRP for the 2023 Hyundai Palisade. As I begin the process of moving forward, they then tell me that I am required to purchase the ProPack paint sealant and the Lo-jack security system. Also if I'm financing I have to use HMFC versus obtaining my own financing. I backed out right there. Many dealers are charging over MSRP for vehicles right now...I get that, but at least be honest about it and don't let me get into the nitty gritty and tell me after the fact I can't use my own financing and I am required to purchase accessories I don't want. Is this deal probably still better than elsewhere...yeah it probably is. But I prefer an honest approach versus an oh by the way approach. FYI, Noller Hyundai in Topeka is only charging MSRP and nothing else, they just haven't been able to get the same amount of inventory.

Great customer service, I just got off the phone with Mr.Stelter and he answered all my question was super patient and very helpful. Got my problem solved with ease!!

Great service experience but really wish they could do something about the flies in the waiting area. Looks like they were able to put up fly paper traps and are aware that it is an issue for customers.

Scheduled an appointment for oil change + tire rotation. Showed up and told service I want full synthetic, gave me a thumbs up. Get the receipt. They used regular oil. I call them out and old dude with a beard gets all defensive of his girlfriend which is the one who forgot to put down the correct oil. So I would not recommend this place. It wasn’t a mistake, it was a lady not caring about their customer..

Horrible experience, we live 3 hours away from this dealership and did everything online and phone with salesman Felix. We agreed to purchase a 2022 Kona NLine and were so excited that it would be delivered today. On 1st view there are many scratches on the driver side, and then when we went inside our home to sign the papers the page showed the vehicle has 6740 miles. We were in shock, and ran out to check the odometer, and sure enough it did. They still call this a new car because it has never been titled. We called the office and Felix ... Read More

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Google - Jun 16, 2022

Horrible experience, we live 3 hours away from this dealership and did everything online and phone with salesman Felix. We agreed to purchase a 2022 Kona NLine and were so excited that it would be delivered today. On 1st view there are many scratches on the driver side, and then when we went inside our home to sign the papers the page showed the vehicle has 6740 miles. We were in shock, and ran out to check the odometer, and sure enough it did. They still call this a new car because it has never been titled. We called the office and Felix is off today but we were told this Kona was used as a service car. Dillon apologized for this mishap, but we just could not keep this vehicle as is. We feel so lied to and taken advantage of!

2022 F250 1500 miles terrible shake when braking. Obviously has worped rotors. I scheduled a 10:45 appointment, it is 3:00 pm and they still haven’t looked at it. I have walked out to asked the status. They do not know, nor have they went to check… I won’t be back… I’m assuming warranty work is not a priority. Why make an appointment if you are not going to try to maintain a reasonable schedule…

Waited 3 hours for a simple job that should take 1 hour and the job wasn’t even completed well

This was the worst car buying experience have ever had. I have been given the run around by people like Paul and Jay the finance manager as well as other people that work for the dealership. All I want to do is get my tag and they can even send your correct paperwork. I live in Iowa and they sent meet Minnesota paperwork as if they cared. I talked to several answering machines and I am buying from out of town. I do not recommend Max motors because they do not care about their clients. I have asked to speak ... Read More

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Google - Feb 18, 2022

This was the worst car buying experience have ever had. I have been given the run around by people like Paul and Jay the finance manager as well as other people that work for the dealership. All I want to do is get my tag and they can even send your correct paperwork. I live in Iowa and they sent meet Minnesota paperwork as if they cared. I talked to several answering machines and I am buying from out of town. I do not recommend Max motors because they do not care about their clients. I have asked to speak to the general manager but they keep giving me the run around. I have not even been able to get my tag and have had this car for almost 3 months.

This has been, hands down, the most in organized experience I’ve ever had. We purchased a New palisade through them with a trade in, they lost the trade in documents, failed to notify they financing department that we had a trade in which resulted in us paying 2 extra months of car payments on a car we believed we had traded in. They then had us sign documents with dates that were not the day we were actually there. (Several weeks later) When I brought this up with the new manager they never called back. I had bought several vehicles ... Read More

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Google - Feb 7, 2022

This has been, hands down, the most in organized experience I’ve ever had. We purchased a New palisade through them with a trade in, they lost the trade in documents, failed to notify they financing department that we had a trade in which resulted in us paying 2 extra months of car payments on a car we believed we had traded in. They then had us sign documents with dates that were not the day we were actually there. (Several weeks later) When I brought this up with the new manager they never called back. I had bought several vehicles from flint hills ford with no issues, but max motors gave the single worst/sketchy experience I’ve had.

Horrible service department. We had am 8am appointment for an oil change. Called at 11 and after waiting on hold for about 10 minutes we learned they still were not done with the oil change. We were planning to leave town and were delayed by 2 hours waiting on them. If you want efficient service don't use them. We won't be going back.

Lack attention to client and took over 2 months to get my car back. Chris the bald white middle age guy hates his life and literally wasted my time when I needed a simple question answered.

Worst experience ever 10 months on a warranty replaced the motor have it back with a broken erg valve. And they can't even reinstall supports correctly. Just down right terrible service I will never be doing business I highly recommend you find another ford dealership to work with.

Bought on 8/19...good experience, even transported to my home in Missouri about 5 hrs away. .Monday September 13th..no title. Call..oh didn't you get the voice-mail. No vm sweetie..oh wait we emailed. No email sweetie. WELL we have the title, just wondering if you want to pick it up. SERIOUSLY I LIVE IN MISSOURI..TEMP TAGS EXPIRE THE 16th..oh it will be there. It's not. Now I can't drive the car and will pay FINES...even our dl office has bad reviews for Max Motors. Don't buy there. Oh and detailing on the car ... Read More

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Google - Sep 16, 2021

Bought on 8/19...good experience, even transported to my home in Missouri about 5 hrs away. .Monday September 13th..no title. Call..oh didn't you get the voice-mail. No vm sweetie..oh wait we emailed. No email sweetie. WELL we have the title, just wondering if you want to pick it up. SERIOUSLY I LIVE IN MISSOURI..TEMP TAGS EXPIRE THE 16th..oh it will be there. It's not. Now I can't drive the car and will pay FINES...even our dl office has bad reviews for Max Motors. Don't buy there. Oh and detailing on the car sucks. For 10 thou I expect better

We came in for an oil change and 2 recalls. Left with a broken battery, broken passenger window control and a missing part on the driver door. Bring it back in and almost left with another missing part from them replacing the first missing part on the driver door and the driver side window control half out...our battery never had any issues prior to the visit. I honestly do not understand why so many details were messed up. Not to mention one of the recalls that it originally went in for wasn't addressed because it wasn't extreme enough ... Read More

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Google - Jan 2, 2021

We came in for an oil change and 2 recalls. Left with a broken battery, broken passenger window control and a missing part on the driver door. Bring it back in and almost left with another missing part from them replacing the first missing part on the driver door and the driver side window control half out...our battery never had any issues prior to the visit. I honestly do not understand why so many details were messed up. Not to mention one of the recalls that it originally went in for wasn't addressed because it wasn't extreme enough but the lock recall was fixed but parts on the doors were missing or broke.

Afternoon driver maskless, aervice center staff maskless, unsafe.

Long story short, I called ahead to let them know I was on my way, and that I had to get to work. Waited 20 minutes for them to bring my car when I got there, so was late to work. My rear bumper is VERY scratched up from them running into something or scratching it, and the right underside of my car looks like it is missing a bolt or something that holds it up....its hanging pretty low. My car has been there for the better part of the last month or so, and they have been FANTASTIC customer ... Read More

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Google - Jul 17, 2020

Long story short, I called ahead to let them know I was on my way, and that I had to get to work. Waited 20 minutes for them to bring my car when I got there, so was late to work. My rear bumper is VERY scratched up from them running into something or scratching it, and the right underside of my car looks like it is missing a bolt or something that holds it up....its hanging pretty low. My car has been there for the better part of the last month or so, and they have been FANTASTIC customer service wise until this. My engine light came on within a week of getting my car back and they wanted me to pay for the tow, as I couldnt drive it. Just took my car to a mechanic here in junction city, and within an hour, he had the issue fixed. NEVER taking my car to Flint Hills again!